Returns and Exchanges
At 100% Pure, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy within 30 days of delivery.
Returns
To be eligible for a return, your item must be unused, unopened, and in its original packaging. Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges
If you’d like to exchange an item, please initiate a return for the original product and place a new order for the item you’d like instead. This ensures you receive your new product as quickly as possible.
How to Initiate a Return or Exchange
- Visit 100andpure.com and log in to your account.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to complete your request.
Once your return is approved, you’ll receive a prepaid return label (for US orders) or instructions for international returns.
Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned, including:
- Opened or used products
- Gift cards
- Final sale items
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately so we can make it right.
For any questions about our return or exchange policy, please reach out to our customer service team. We’re here to help!